Return & Refund Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. VK Wellness will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
Please return your purchase to the following address:
VK Wellness Resources (003254646-X)
246, Jalan SS9A/6, Sungai Way
47300 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Tel: +614-638 8282
Email: vkwellessresources@gmail.com
Website: https://www.vkwellness.com.my
Business Hours
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM – 1:00 PM
Sunday
Closed
*Closed on Public Holiday
Damaged or Faulty Goods or Different Goods
a. If any goods ordered by you arrives damaged or is not of acceptable quality or different product as you order, you may have:
• rights under our Returns Policy.
• to have the damaged goods replaced
• we will exchange if receive different item as you order.
b. If your Order arrives damaged, please contact our Customer Service Team.
Order Enquiries
If you have any query about the progress of your Order, please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation of your Order.
Please return your purchase to the following address:
VK Wellness Resources (003254646-X)
246, Jalan SS9A/6, Sungai Way
47300 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Tel: +614-638 8282
Email: vkwellessresources@gmail.com
Website: https://www.vkwellness.com.my
Business Hours
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM – 1:00 PM
Sunday
Closed
*Closed on Public Holiday
Damaged or Faulty Goods or Different Goods
a. If any goods ordered by you arrives damaged or is not of acceptable quality or different product as you order, you may have:
• rights under our Returns Policy.
• to have the damaged goods replaced
• we will exchange if receive different item as you order.
b. If your Order arrives damaged, please contact our Customer Service Team.
Order Enquiries
If you have any query about the progress of your Order, please contact the Customer Service Team. Please have your Order number handy as shown on the email confirmation of your Order.
